EXCHANGE POLICY - G7NATURALS
At G7 Naturals, we strive to ensure your complete satisfaction with your purchases. While we do not offer returns or refunds, we understand that exchanges may be necessary under certain circumstances. Below is our comprehensive Exchange Policy to guide you through the process:
Contact Information:
For any exchange-related inquiries or assistance, please feel free to reach out to our dedicated customer support team via the following channels:
- Email: ma*******@g7********.com
- Phone: +92 301 8288059
- Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Exchange Eligibility:
You may request an exchange if you receive a damaged, defective, or incorrect product at the time of delivery. To qualify for an exchange, your request must be made within 7 days from the date of delivery. For example, if an item was delivered on the 1st of December, the exchange request can be made until the 8th of December.
Conditions for Exchange:
To qualify for an exchange, the product must meet the following criteria:
- It must be in its original, unused, and unworn condition.
- All original packaging, seals, and tags must remain intact.
- Any accessories, manuals, and warranty cards that came with the product must be included.
Exchange Process:
To initiate an exchange request, please follow these steps:
- Contact our customer support team at (021) 35123530Â or email ma*******@g7********.com
- Provide the required details about the item and the reason for the exchange.
- Our customer support team will guide you through the exchange process and share any additional instructions.
Exchange Shipping Instructions:
When returning the item for exchange, please ensure it is carefully packaged to avoid any damage during transit. Our customer support team will provide you with the correct shipping address and necessary shipping labels.
Exchange Restrictions:
Please be aware of the following restrictions:
- Items that have been used, altered, or modified may not be eligible for exchange.
- Certain product categories may not be eligible for exchange. Please contact our customer support team for confirmation before proceeding.
Expedited Exchange Option:
If you require an expedited exchange, we offer this option for an additional fee. Please reach out to our customer support team for more details.
Exchange Confirmation:
Once we receive your exchange request, you will receive a confirmation email acknowledging the receipt of your request. Rest assured, we will keep you updated throughout the exchange process.
Exchange Tracking:
Once the exchanged item has been shipped, we will provide you with tracking details so you can monitor its delivery status.
Exchange Policy on Gift Items:
Please note that gift items are not eligible for exchange.
Exchange Communication Timeline:
We aim to communicate with you regarding the status of your exchange within 7-12 business days after receiving and inspecting the returned item.
Exchange Review Process:
Our customer support team will conduct a thorough and transparent inspection of the returned item to verify that it meets the required conditions for an exchange.
Customer Obligations:
To ensure a smooth exchange process, we kindly request that customers:
- Provide accurate information when initiating the exchange request.
- Adhere to the specified timelines for making an exchange request.
- Follow proper packaging guidelines to protect the product during shipping.
- Bear the cost of shipping for the exchange.
By following our Exchange Policy, we aim to provide a seamless and satisfactory exchange experience. If you have any questions or concerns, please don’t hesitate to contact our customer support team.
Thank you for choosing G7 Naturals. We look forward to serving you again soon!