Z1. SHIPPING DESTINATIONS:

G7 Naturals offers shipping services to various domestic locations within Pakistan. Please note that we do not currently offer international shipping. For accurate shipping availability and charges, kindly review the shipping details during the checkout process.

2. SHIPPING METHODS AND CARRIERS:

We partner with reputable shipping carriers and logistics companies to ensure your order reaches you promptly and reliably. The available shipping methods may vary depending on your location and the nature of the items being shipped. During the checkout process, you will be presented with the available shipping options for your order.

3. ORDER PROCESSING TIME:

Upon the successful placement of your order, our team will begin processing it. Most orders within the city are processed within 2 to 5 business days, excluding weekends and public holidays. For customized or made-to-order items, additional processing time may be required, and we will inform you of the relevant details during the order confirmation process.

4. SHIPPING TIMEFRAMES:

Shipping timeframes represent the estimated time it will take for your order to be delivered after it has been processed and dispatched. The following are the estimated shipping timeframes:

Karachi (including Bahria Town and Adjoining Areas)

• Standard Shipping: 2 to 5 working days
• Delivery Rate: Flat Rs. 250 for Karachi excluding Bahria Town and Adjoining Areas

Other Cities in Pakistan:

• TCS: 4 to 7 working days
• Leopard Overland: 5 to 15 working days
• Post Office UMS: 5 to 10 working days

Please note that unforeseen circumstances such as extreme weather, natural disasters, or unexpected transportation delays may impact these timeframes. If such delays occur, we will do our best to inform you and provide appropriate support.

5. SHIPPING CHARGES:

Shipping charges are determined by several factors, including the chosen shipping method, delivery destination, package weight, and dimensions. You will be notified of the applicable shipping charges before confirming your order at checkout.

6. ORDER TRACKING:

For your convenience, G7 Naturals provides order tracking for most shipments. Once your order has been dispatched, we will share tracking information with you, enabling you to monitor the progress of your delivery.

7. DELIVERY CONFIRMATION:

Upon successful delivery of your order, we request that either you or the designated recipient sign to confirm receipt. If the recipient is unavailable, the shipping carrier may leave a delivery notification with instructions on how to reschedule or collect the package.

8. SHIPPING RESTRICTIONS:

Certain items may be subject to shipping restrictions based on their content, nature, or destination. We adhere to all applicable shipping regulations, and orders containing restricted items may be canceled or modified as necessary. If you have questions regarding shipping restrictions, please contact our customer support team prior to placing your order.

9. ADDRESS ACCURACY:

Please ensure that the shipping address provided during checkout is accurate and complete. G7 Naturals will not be held responsible for any shipping delays or delivery issues caused by incorrect or incomplete address information. If you need to update your shipping address after placing an order, kindly contact our customer support team immediately.

10. SHIPPING COSTS FOR RETURNS AND EXCHANGES:

For information on shipping costs related to returns and exchanges, please refer to our Exchange Policy.

11. Order Cancellation:

• Before Shipment: You may cancel your order within 12 hours of purchase for a full refund. Please contact our customer support team at marketing@g7naturals.com with your order details.
• After Shipment: Once your order has been shipped, we are unable to process cancellations. However, you may be eligible for an exchange (see our Exchange Policy for details).

12. CONTACT US:

If you have any shipping-related questions or inquiries, please contact our customer support team at:

• Email: marketing@g7naturals.com
• Phone: +92 301 8288059

We are dedicated to providing you with a seamless shopping experience and reliable shipping services. Thank you for choosing G7 Naturals, and we look forward to serving you!